Returns & Refund Policy

If there is an issue with your received package (such as an incorrect item or transit damage), you must notify our customer care team within 48 to 72 hours of parcel delivery or motor park terminal collection.

Each return or refund request is carefully evaluated based on the nature of the product, physical condition, packaging integrity, reason for return, and applicable health regulations.

In the rare event that an item is damaged during transit or an incorrect product is delivered:

• Take clear photos or a short video showing the unopened item, its protective seals, and the outer waybill packaging.
• Send the media along with your Order Number (e.g. #CHR-2026-...) to our WhatsApp care desk at +234 703 595 0333 or via email.
• Upon swift verification, Christodel will arrange a prompt replacement at no extra shipping charge to you or issue an agreed refund.

Due to strict health, personal hygiene, and safety regulations, the following items cannot be returned, exchanged, or refunded once opened or unsealed:

• Opened skincare creams, facial serums, lotions, toners, sunscreens, or cleansers.
• Personal care items, intimate hygiene products, or opened body washes.
• Dietary supplements, vitamins, or consumable wellness products with broken foil seals.
• Any product that has been used, altered, or stored in improper conditions post-delivery.

Where a refund is approved by our management team:

• Refunds are issued directly via electronic Nigerian bank transfer to the customer's verified bank account.
• Approved refunds are typically completed within 2 to 4 business days following resolution.
• Alternatively, customers may opt for store credit or an instant coupon code for their next purchase.